Frequently Asked Questions
General Questions (about company/about products)
What is Rangita?
Rangita is a women's ethnic wear label from Stellaro Brands, a subsidiary of e-commerce company Snapdeal. We bring you stylish and unique pieces that celebrate traditional Indian craftsmanship.
Do you have a physical store?
Gajuwaka:
Location: https://www.google.com/maps/place/17%C2%B040'58.6%22N+83%C2%B012'03.3%22E/@17.6829476,83.1983346,17z/data=!3m1!4b1!4m4!3m3!8m2!3d17.6829476!4d83.2009095?hl=en&entry=ttu
Store contact Number: 8125674660
Store Email ID: rs.gajuwaka@stellarobrands.com
Kakinada:
Location: https://www.google.com/maps/place/Rangita+Store/@16.997907,82.2436368,17z/data=!3m1!4b1!4m6!3m5!1s0x3a3829c059cb3f3f:0x898130aea41324d0!8m2!3d16.997907!4d82.2436368!16s%2Fg%2F11vq9myqgd?entry=ttu
Store contact Number: 9581031106
Store Email ID: rs.kakinada@stellarobrands.com
What kind of clothes will I find on Rangita?
We offer a wide variety of ethnic wear for women, including sarees, kurtas, dupattas, and dresses. Our collection caters to different styles and preferences, from classic silhouettes to contemporary designs.
What is the price range of your clothes?
We offer ethnic wear at a range of prices to suit different budgets. You'll find affordable everyday wear alongside stunning designer pieces for special occasions.
Do you take request for cusomization/alteration of products?
We currently do not provide any alterations / customizations.
Where are your product manufacturing facilities located?
Our manufacturing facilities are located in Jaipur, Surat and other prominent textile hubs around North West India region.
What are your clothes made of?
We use high-quality fabrics like cotton, silk, georgette, and others, to ensure comfort and style.
How can I be sure of the quality of your clothes?
We take pride in the quality of our garments. All our products undergo strict quality checks before being shipped.
Can I customize my outfit?
Currently, we do not offer customization options. However, we are always looking for ways to improve our offerings, so stay tuned for updates!
What size should I order?
We understand that choosing the right size online can be tricky. To help you out, we have detailed size charts available for each product. You can also refer to our sizing guide ([link to sizing guide page on your website]) for general recommendations.
Do your clothes come in plus sizes?
Yes, we offer a selection of our clothes in plus sizes to cater to all body types. You can find plus-size options by filtering your search results by size on our website.
What if the item I want is out of stock?
If an item is out of stock, you will see this information displayed on the product page. You can also sign up for our email notifications to be alerted when the item is back in stock.
How do I place an order on Rangita?
Placing an order on Rangita is easy! Simply browse our collection, add your desired items to the cart, and proceed to checkout. You can create an account for a faster checkout experience or checkout as a guest.
How can I contact Rangita?
We are happy to answer any questions you may have. You can contact us via email at care@rangita.com or call us at +91 83830-73206.
Account Creation
What should I do if I have trouble with Login/Signup?
Follow these instructions if you face an issue logging in:
- Check your login details.
- Your mobile number you used for registration.
- Ensure that your web browser accepts cookies.
- In case the system is undergoing maintenance, please try logging in again after a few minutes.
Follow these instructions if you face an issue Signing up:
- Fill your mobile number & OTP correctly
- Ensure that your web browser accepts cookies.
In case the system is undergoing maintenance, please try signing up again after a few minutes.
Still need help? Call +91 83830-73206.
Ordering & Delivery
What are your delivery charges?
We offer free shipping on all orders above Rs. 500 across India.
How long does delivery take?
Delivery times vary depending on your location. We typically deliver within 3-5 business days within India.
Do you offer international delivery?
Currently we are not deliverying interntionally
I have ordered products with different shipping times together, when will I receive the products?
Your order will be delivered as per the shipped time, for more info you can get in touch with us from the contact us page
Will I receive all the items in my order at the same time?
No, delivery of the items depends as per the product shippment time
Can I ship different items in my order to different shipping addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
Can I change my shipping address after placing my order?
Address change will be accepted only if order has not been shipped. Address change is only possible if new location is within the same state.
Why does my shipment status shows as Return To Origin (RTO)?
This may occur if our logistics partners have made multiple unsucessful delivery attempts. If you think you are experiencing this issue by mistake, please contact our support team.
My order has been shipped two days back, however i have not received my order yet?
You can get in touch with us on call at +91 83830-73206 or drop us an email at care@rangita.com with information like order ID, order date/time etc.
Shipping timeline is over however my product has not been shipped?
You can wait for some time after that you can get in touch with us by calling us at +91 83830-73206 or dropping us an email at care@rangita.com
How can I track my order?
"My Orders" page would provide you with complete information of your order including the order status, payment status and tracking details.
What if the delivered product has minor fitting issues?
You have the option to reach out to our Support Number +91 83830-73206 or send us an email at care@rangita.com within 15 days from the delivery date. Please ensure to include the necessary replacement details (Order number, courier docket No or AWB No, and Reason for Replacement) when contacting Customer Support via email or call.
What are the shipping chargers I need to pay for an order?
There are no shipping charges added for the orders
I need my order urgently, can you deliver it?
We currently do not offer express delivery but rest assured you will get your orders within 7 working days.
Can I add more items after placing the order?
Unfortunately, once the order is placed, you won’t be able to add more items to it. You may place a new order for the items you missed out on adding.
What if I have any complaint regarding my order?
You can get in touch with our Support Number +91 83830-73206 or send us an email at care@rangita.com or reach out to our customer support team through the “Contact Us” section on the website.
How to check current status of my order?
"My Orders" page would provide you with complete information of your order including the order status, payment status and tracking details.
Is there any quality assurance for the items ordered?
Each product is delivered to the customer only after it has cleared a stringent quality check process comprising several levels of checking & packing.
Is there any additional delivery charge?
Shipping is FREE for all orders above Rs.500 or on your First Order. For orders below Rs.500, we charge an additional shipping fee.
Can I reschedule my delivery?
Yes, you may request to reschedule the delivery by calling +91 83830-73206 or drop us email on care@rangita.com
What should I do if I miss the delivery?
We will try to attempt to deliver your order thrice. We’ll also try and drop you a call, in case you miss the delivery to understand your delivery requirements.
Payment & Security
What payment methods do you accept?
We offer a variety of secure online payment options, including credit cards, debit cards, net banking, and cash on delivery.
Will I be asked to share card information, account information over mail or call?
No, we don't ask for such information from our customers via call or email.
What should I do if a transaction fails?
In case there is a failure in payment, please retry after some time. Ensure correct banking credentials are used. If your account has been debited even after a payment failure, Razor Pay will ensure that it is reversed within the stipulated time. For any further clarification, you can drop us an email.
Are there any hidden costs (sales tax, shipping charges, etc)?
No, there are no extra charges other than those mentioned on the product page. Your total bill amount will be displayed at the time of payment, before you complete placing an order. In case you opt for cash on delivery, you have to only pay the amount mentioned on the invoice in cash (received at the time of delivery).
Is COD (Cash On Delivery) payment option available?
Yes! COD is available for all serviceable pin codes.
Are there any additional charges for COD payment option?
We do not charge additionally for COD payment.
My account has been debited but order not confirmed? What Should I do?
We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn't have been received by us yet. Please wait for 24 hours to check if the order has been confirmed or if the amount is credited back to you. If neither happens, please drop us a mail or give us a call and we’ll help you further.
Is it safe to shop online with Rangita?
Absolutely! We take your security very seriously. Our website uses industry-standard encryption to protect your personal and financial information.
Cancellation, Return/Exchange & Refund
Can I cancel an order?
You can request for order cancelation. You can get in touch with our customer support team through the “Contact Us” section on the website.
What is your Return/Exchange & Refund policy?
‘Return/Exchange & Refund policy Page would provide you with complete policy information, you can redirect to the page by clicking here
What is your Cancellation Policy?
Cancellation policy Page would provide you with complete policy information, you can redirect to the page by clicking here
When will I receive a refund of the returned product?
It takes a few days for the product to arrive at our warehouse after the reverse pickup is done, after which it undergoes a quality check. The refund for the return or the exchange request will be initiated once the product passes the quality check.
How do i exchange an item?
‘Return/Exchange & Refund policy Page would provide you with complete policy information, you can redirect to the page by clicking here
I paid cash on delivery (COD), how would I get the refund?
For Cash on Delivery (COD) orders, refunds will be processed through NEFT.
If I receive wrong product can I get replacement?
You have the option to reach out to our Support Number +91 83830-73206 or send us an email at care@rangita.com within 15 days from the delivery date. Please ensure to include the necessary replacement details (order number, courier docket No or AWB No, and reason for replacement) when contacting customer support via email or call.
What is your return policy?
We offer a hassle-free return policy. You can return any item within a 15 days of receiving the product, provided it is unworn, unwashed, and with all tags intact.
Can’t find what your’re looking for?
Send us an email to tell us what are you looking for and someone from our customer service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at care@rangita.com
Other inquiries? Call our customer service.
Please email us at care@rangita.com